Second Step (Create a MassCIP Account or Claim Your Old Account)

What is the MassCIP and how do I register? 

Answer

The Medical Use of Marijuana Online System exists within the Massachusetts Cannabis Industry Portal (MassCIP). You must first create your MassCIP account or claim your existing account in order to register with the Medical Use of Marijuana Program.

Registering for the First Time

  1. After receiving a healthcare provider certification you may register online by visiting the MassCIP to set up your Account: https://patient.massciportal.com
  2. Choose the option "I am a newly certified patient and I would like to create an account and register in the Medical Use of Marijuana Online System for the first time"
  3. Read through the instructions and fill out the required information in the form including first name, last name, e-mail address, repeat your e-mail address, create a password, and enter your new password again to confirm. Once finished, click the box next to the sentence “I agree to the Medical Use of Marijuana Online System's terms and conditions.”
  4. Click the box next to the sentence "I'm not a robot." Complete the "Captcha" which verifies that you are human.
  5. Press "Create Account" to create your account. This will bring you to the "Verify Your Account" page which displays the username to log in, and the steps to verify your account.
  6. Check for an email from <[email protected]> with the account verification link. You will have 30 minutes to click on the link. If you do not click that e-mail in time, you will have to have it re-sent.
  7. After verifying your account by clicking the verification link you will be brought back to the MassCIP log in page. Enter your username and password to log in.

Claiming Your Old Account From Virtual Gateway

If you received your medical marijuana card prior to January 2020 your registration was done through the Virtual Gateway Virtual Gateway was used by Department of Public Health from 2014-2019 to register patients, caregivers, and dispensary agents. In 2020, the Cannabis Control Commission migrated the Medical Use of Marijuana Online System from the Virtual Gateway to the Massachusetts Cannabis Industry Portal (MassCIP). This means that you must claim your old account information before logging into the Medical Use of Marijuana Online System. 

  1. Visit the MassCIP to claim your Account: https://patient.massciportal.com
  2. Choose the option "I am an existing patient who used to have an account on the Massachusetts Virtual Gateway and I would like to claim my account so I can access the new Medical Use of Marijuana Online System"
  3. Read through the instructions and fill out the required information in the form including patient PIN or registration number, last name, date of birth, and last 4 numbers of social security number. Once finished, click the box next to the sentence “I agree to the Medical Use of Marijuana Online System's terms and conditions.”
  4. Click the box next to the sentence "I'm not a robot." Complete the "Captcha" which verifies that you are human.
  5. Press "Claim Account" to claim your account. This will bring you to the "Claim Account Email Sent" page which displays the email address where the link to reclaim the account has been sent.
  6. Check for an email from <[email protected]> with a link to claim your account and create a new password. 
  7. After clicking the link you will be prompted to create a new password for your account. Make a password and press "Create Password"
  8. You will be shown a notice that your account has been successfully claimed. Click the link to go to the log in page to access the Medical Use of Marijuana Online System. On the login page enter your username and password and click log in.